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      Terms and Conditions

      Dear Skyline user, Before using Skyline's website and services, please carefully review all terms, rules, and user agreements provided in this section. By accepting these provisions, you can access and use the Skyline website and application. All terms and rules of Skyline are in accordance with the laws of the Islamic Republic of Iran. Users are responsible for the legal accuracy and compliance of any posts published on the Skyline website and application, and they hereby accept the conditions outlined in this contract. Please note that posts registered on Skyline will be published within 12 hours after approval by the Skyline support team. Users are prohibited from creating post for unauthorized goods and services that violate the laws of the Islamic Republic of Iran and Skyline's policies while using the website or application.


      Skyline Responsibilities


      Skyline is not responsible for Posts or the content of active or inactive submited posts by users on the site. Our website and application serve as a platform to connect people's needs, but we do not engage in transactions between buyers and sellers. Skyline does not supervise the goods, services, or accuracy of Postcontent. Users are responsible for researching and verifying the content themselves.


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      Privacy


      All user information on the Skyline website and application is strictly protected and not provided to any organization for marketing or renting purposes. Ensuring confidentiality and safeguarding users' private information is a fundamental principle at Skyline.Also, All user information is stored and processed on servers with advanced security systems and robust protection technology


      Rules for creating Posts in Skyline application


      In Skyline, you are allowed to register your Post for free, and Skyline does not charge a fee for Post creation, but if an order to remove Posts or remove the prices of a category is issued by legal authorities, or as a result of following up on a violation report. If users are approved by Skyline support, the necessary measures will be taken to remove and prevent the re-publishing of Posts or modification of Posts. Create a post in Skyline requires compliance with the rules and regulations that you can see below:


      • Business registration, Post Creation, buying and selling of contraband equipment and supplies, goods without identity information, selling new digital goods without boxes, buying and selling all kinds of goods without a license and against the laws of the Islamic Republic are prohibited.


      • Registering and posting any Postor business to violate the laws of the Islamic Republic in the field of digital and information technology, such as hacking, buying and selling filter breakers, satellites and unauthorized digital transmitter and receiver devices, selling cards or royalties. Satellite networks, jamming and signal jamming tools, wireless telecommunications and its equipment, listening and eavesdropping equipment are prohibited and prosecuted.


      • Registration and posting of any message and Postthat is an example of producing content against Islamic holy things (insulting the religion of Islam and its holy things, advertising in favor of a party, group or sect that is perverted and opposed to Islam) and against public safety and comfort (publishing content against the principles of the Constitution and any kind of threat) is prohibited and will be prosecuted.


      • Buying and selling all kinds of tobacco products, their equipment and accessories, Creating Posts and buying and selling alcoholic beverages and their production and packaging materials are prohibited in Skyline and will be prosecuted.


      • Buying and selling of antiques and underground objects without a license and equipment for their extraction (such as metal detectors and gold detectors, etc.), coins, currency and currency transfers without the permission of the Central Bank and related authorities is prohibited.


      • Buying and selling all kinds of hot and cold weapons and personal defense equipment (all kinds of shocks, tear gas compounds, etc.), torture and arrest tools (handcuffs, boxing gloves, etc.), as well as all kinds of explosive and incendiary materials, including industrial ones. And handmade is prohibited and has legal prosecution.


      • Registration of Posts and buying and selling of all types of written and digital content without official permission from the Ministry of Guidance and related authorities (universities, publishers, etc.) according to the law on preventing and combating fraud in scientific and cultural works, as well as publishing audio and visual content. Obscene, vulgar and unauthorized are prohibited.


      • Registration of Posts regarding the employment questions of valid national and regional practical and written tests, official regulations (driving and engineering system, nursing, etc.) and also Posts with the theme of providing certificates of these tests without permission from authorities Related is prohibited and has legal prosecution.


      • The purchase and sale of all live local animals, game, birds and endangered species as well as their taxidermy, animal torture tools and the sale of animal meat without a license for legal supply are prohibited and are prosecuted in accordance with the social responsibility of Skyline Group. It is legal.


      • Buying and selling all kinds of drugs, both injectable and oral, and registering Posts about unauthorized medical services without permission from the medical system organization and related authorities, and buying and selling body parts, illegal sexual instruments, and contraceptives (contraceptive pills and abortion). and ..), and medicines for height and weight loss and traditional medical services (leech treatment, acne and spot removal, etc.) are prohibited without permission from health and treatment centers and also the standard organization.


      • It is prohibited to Create Posts, send messages, and register businesses regarding matchmaking, dating, romance, buying and selling models in Skyline.


      According to the direct order of the Ministry of Health and due to the importance of the product authenticity label and green apple on cosmetics, perfume and cologne, perfume and cologne testers, food products and digital health tools, the sale of all the aforementioned products that do not have the product authenticity label and green apple or have non-original labels, can be prosecuted by the Ministry of Health. Therefore, if users send a violation report to Skyline regarding the provision of low-quality or counterfeit products, the support team will follow up and remove the product or business advertisement.


      • Sellers and suppliers of goods and services in Skyline should not do anything in their Postthat causes mistakes or deceives the audience in terms of quantity, quality, guarantee and authenticity. Therefore, if users send a violation report about fraud, underselling and overselling, the support team will follow up and remove the product or business Post.


      Approved Posts and terms of Post acceptance


      • Posts that use high-quality images with appropriate dimensions. The dimensions required to upload the photo should be square and at least 500 x 500 pixels. The maximum image size that can be uploaded is 22 MB. Do not use images that are small or of poor quality.


      • The image in the photo must be real and the publication of any fake, irrelevant and unreal images is avoided. In cases where your Post is for a product, it is better to use the pictures of the product itself that you take at the moment. If your Post is in the service category, it is better to use advertising cards, posters, brochures, portfolios, portfolios and related photos that convey the nature of your work.


      • In the part of uploading images in Skyline, the necessary features such as cropping and rotating the photo are placed. If your images are not approved in terms of dimensions and viewing angles, they will be returned by colleagues and will need to be corrected.


      • You can use text in the pictures of Posts sent to Skyline, but if the amount or content of the text is not appropriate, the Post will not be approved.


      • The content of images that are outside the customs of the society or the laws of the Islamic Republic will not be approved. According to the published guidelines for publishing content, images that have people's faces or bodies will be blurred by the intelligent system in Skyline.


      • One photo is enough to upload a Post in Skyline, but in Skyline it is possible to send 10 photos in each Post. According to Skyline experts, using multiple and high-quality photos will increase the viewing rate of your Posts. The best performance of Posts is when you have uploaded between 3 and 5 photos.


      • In Skyline, the publication of images that use logos or watermarks of sites or companies other than your company is prevented. Therefore, avoid sending images that are screenshots from other spaces.


      • If your Post in Skyline has problems other than the above mentioned by users or regulatory authorities, it will be re-examined by Skyline's support team and there is a possibility of its deletion or correction.


      • The reasons for the rejection of your Post by the colleagues of the support unit will be communicated to you via SMS and through my Post page. In cases where the Post needs correction, you can re-edit the Post and send it for publication.


      • Skyline Group makes every effort to put real and correct information on its site or application, but it does not guarantee the accuracy of all published Posts and is not responsible for them in any way. Skyline does not have any official contract with the owners of real and legal Posts, and if it has a contract with any of the businesses, it will be displayed with a blue tick.


      • Misuse of other people's contact numbers, e-mails, social page addresses, websites, and brands is subject to legal action, and if necessary, the information will be provided to judicial authorities for follow-up.


      • It is possible to edit personal information, Posts and business details in the Skyline system without changing the user's contact number.


      Since Skyline Group operates in line with moral values ​​in business as well as social responsibilities, therefore, any insult to sacred things, ethnicity, destruction, denigration in registration of Posts, creation of business and discussions in Skyline It is prohibited and legal action will be taken if necessary.


      • Registering your Post and business in Skyline means accepting Skyline's terms and conditions.


      Post registration methods in Skyline


      The first method: free registration of store Post


      If the owner of a goods store (a physical store in the city or a virtual store with online or Instagram shopping) or a service business (educational services, municipal services, recreational and tourism services, cleaning and nursing services, home repairs and maintenance, car services, etc.) or home business (direct production and sale of all kinds of handicrafts and local products), it is better to register your shop window in Skyline before creating a Post in the business creation section And then advertise your products and services from the Post section.


      Benefits of registering a store Post for free in Skyline:


      1. Dedicated page in Skyline


      2. Using your business name instead of the Post title in the post title


      3. Ability to receive direct requests from users


      4. The possibility of notifying requests through SMS


      5. Use of technical services under the Skyline contract


      6. The possibility of authentication to get a blue tick in Skyline


      7. The possibility of transferring posts from Instagram to Skyline


      8. It is possible to insert Posts on Skyline's website and application


      9. Unlimited Post registration without time limit


      10.Chat with users even without the need to create a Post


      11. The possibility of registering users' opinions on your products and services and checking users' opinions by you


      The second method: free registration of non-store Posts


      If you are not a business owner or you don't want to register your business in Skyline, you can directly register your Post in Skyline from the registration section of non-store Posts. In this method, your Posts will be published after approval by Skyline support experts. In this method, the time frame of Postpublication is limited and you will not be able to transfer your Instagram Posts to Skyline. Also, in this method, you cannot receive direct requests from users.


      This method is mostly for users who intend to sell their goods personally. In this way, you can easily advertise your house, car, and other used items and equipment. Your Posts will be displayed similar to store Posts in the selected category.


      With Skyline, you can publish your Posts easily and for free.


      "What do you need" section in Skyline


      One of the unique features of Skyline's website and application is that instead of talking to all the sellers of a category separately, the user can register what they need and then wait for the answer. Be from the side of businesses.


      In this process, the response process of businesses may take between 30 and 45 minutes, but if the content of your request is clear, except for the Posts registered in Skyline, the business will provide advice and suggestions suitable to your request. The following are the advantages of this feature compared to searching for Posts in other areas:


      1. In Skyline, businesses near you and with suitable points are introduced to you


      2. The price offers from the businesses present in Skyline are up-to-date and competitive


      3. It is possible for you to directly talk and bargain with Skyline businesses


      4. Hard-to-find products help you find those businesses


      5. You receive offers similar to your request


      6. It is possible to request goods from other cities in Skyline


      To use this section, it is enough to go to the main page of the Skyline website or click the middle of the Skyline application and after filling in the required items, click Confirm in what you need and click Skyline. In order to get a better answer in this section, it is better to observe the following:


      1. Enter your request with a complete description and avoid entering single word requests


      2. Choose your desired category or field related to the request


      3. If you are asked for additional information after choosing a category, enter it


      4. If the position is important to you, be careful in entering the position correctly


      5. If you have a photo of the device you want, be sure to send your request with a photo


      6. In the notification settings, keep the application on to see the notification after receiving the response


      7. If your request is rejected by the system, you will be sent a notification. After correcting the requested items, resubmit your request


      8. Please note that in Skyline, requests that are outside the mentioned laws and the laws of the Islamic Republic of Iran, as well as outside the customs of the society, will be rejected. You can shop easily with Skyline.


      Safe shopping rules in Skyline


      Safe purchase process in Skyline: After authenticating each business in Skyline, a financial account is assigned to it. After registering an order and paying online, users receive an order code and keep it with them to receive their order and follow up if needed. Users' order will be sent to the relevant business after selecting and going through the payment process. The business will send the tracking code to the user after the order has been confirmed and shipped by a valid shipping service.


      The business undertakes to send the necessary documents for authentication and to comply with all the rules of registration and Postin Skyline, in safe buying and selling in accordance with the confirmation (default 24 hours) and delivery (default 5 days) deadlines. to act in the details of the order. The buyer user also undertakes to enter the correct details of the recipient, and register "received delivery" upon receipt of the goods. The buyer user has a deadline of 5 days after sending the product to confirm or send a problem report of the shipment or service.


      The money deposited by the user will be blocked in the financial account of the business in Skyline until the complete delivery of the goods and the confirmation of delivery by the buyer user. do not have If the supplier of goods and services has fulfilled his obligations and the buyer is satisfied with the goods sent or the services provided, the blocked money will be released and can be withdrawn from the financial account of the supplier.


      Conditions of safe buying and selling: Registration, store creation and authentication to use Skyline safe buying and selling services are free and are done without paying any fees, but in exchange for transactions that are made online and It is done through the "Skyline" payment portal, depending on the type of category, the city of business residence, the type of product or service, and the amount of sales, a specific commission or commission (maximum 5%) is assigned to Skyline.


      By providing online payment and financial account facilities for businesses, Skyline only facilitates the payment process and does not involve itself in the process of buying and selling items. All purchases and sales in Skyline are concluded in the form of bilateral contracts between the buyer and the seller of the respective goods. Skyline cooperates with suppliers of goods and services in two ways:


      1. In some categories, he sells goods on behalf of suppliers (Amer) and receives royalties for this work.


      2. In some categories, he introduces the buyer and the supplier and receives a commission from the supplier in exchange for providing services.


      Also, any change in the percentage of Skyline's share of registered orders and the basis of its calculation, in addition to being announced on the terms and rules page, will be notified through the communication channels specified in Skyline and the social pages of Skyline's suppliers. The share of royalties and Skyline commission in the year 1400 for each order registered from the buyer's side is between 3 and 5 percent (depending on the type of category, the city of residence of the business, the type of product or service and the amount of sales) the price of the products and services (does not include the cost of sending or advertising). In order to facilitate and announce fair shipping prices, Skyline suppliers do not take any part of the cost of shipping products for themselves, and this amount is fully paid to the supplier. The net amount of the registered order, after deducting Skyline's share, along with the shipping fee received from the buyer, after fulfilling the supplier's obligations (sending goods or providing services) and the customer's confirmation of receiving the goods or services, is deposited into the withdrawable balance of the business financial account in Skyline. will be In case of a request to withdraw money from the financial account of the business to the bank account (through Shaba Banki number) entered and verified by the business owner, it will be deposited within 48 working hours at most.


      If the information entered in the system does not match the information of the user's account, Skyline has no obligation to deposit the received amounts to the declared bank account, and it is not possible to settle the account until the correct information is provided to Skyline's support unit by the supplier. Businesses do not have the right to withdraw deposits until they fulfill their obligations (including delivery of goods or services), and this money is blocked in the financial account of the business in Skyline until the safe purchase process is completed.


      If the transaction between the buyer and the seller is canceled, all the deposit costs of the buyer user will be returned to the bank account of the buyer user without deducting any fees after your coordination and verification.


      The cases that include the return of goods and the return of money to the buyer's account are as follows:


      • Inconsistency of the description contained in the Post or the images of the Post with the product sent


      • The presence of any defect or defect in the product sent or the supplier's failure to pay attention to the instructions for sending the product, which causes damage to the original product.


      • Sending the wrong product instead of the ordered product


      • Non-confirmation of the order or completion of inventory


      • Creating any conditions contrary to the laws of the Islamic Republic of Iran


      • Loss of goods due to shipping problems or refusal to enter the correct postal tracking code


      If according to the judgment and recognition of Skyline support team, it turns out that the supplier has fulfilled his obligations regarding the characteristics of sending goods or providing services, compliance with preparation time and other conditions of sale, and the buyer user is still dissatisfied, Skyline will not give the right to the buyer because according to the regulations Pursuant to Articles 38 and 42 of the Electronic Commerce Law (approved in 2008), the consumer has the right to withdraw only in specific conditions of the provision of goods and services.


      The authority to deal with the dispute and resolve the dispute between the supplier and the purchasing user will be the support team of Skyline, and due to the complexity and dynamics of the problems faced in the purchase, the final decision is with the support expert. Any disturbance or communication from the parties to each other outside the framework of valid authorities will be prosecuted.


      According to paragraph 37 of the Electronic Commerce Law, in any remote transaction, the "buyer user" has the right to cancel the purchase until the order is confirmed by the supplier. If the order cancellation notice is sent after confirmation and the package has been sent, the shipping fee will be deducted from the amount paid and paid to the supplier.


      All rights related to Skyline's images and advertising content, in which Skyline's logo and slogan are used The smart system for requesting goods and services belongs to Arash Electronic Trade Day Services Company, and any personal exploitation and follow-up of Skyline's facilities and content without the permission of the publisher will be prosecuted.


      If there are reviews, comments and suggestions in any part of your path in Skyline, our colleagues in the support unit will respond and listen to you through the Skyline application and website as well as 097112345. The response hours of the support unit through the website and application are from 8:00 am to 12:00 pm and the telephone response time is from 9:00 am to 6:00 pm.